At Stalia Lifestyle Pvt. Ltd., every product is handcrafted with meticulous attention to detail. To ensure your bespoke furniture and leather solutions reach you in perfect condition, we follow a secured and streamlined delivery process.

Processing Time

Since all our products are custom-made, production timelines may vary based on design specifications, materials, and customization levels. Estimated delivery timelines will be communicated at the time of order confirmation.

Shipping Method

We use trusted logistics partners to ensure safe, damage-free transportation of all furniture and upholstery items. Products are securely packed with industry-grade protective materials to prevent scratches, dents, or transit damage.

Delivery Coordination

Our team will coordinate directly with you to schedule a convenient delivery date and time. For large furniture pieces, ensure the delivery path (entrance, staircase, lift) is accessible.

Shipping Charges

Shipping charges may vary depending on product size, customization, and delivery location. This will be clearly mentioned during order confirmation.

Return & Exchange Policy

Because each product is crafted exclusively to your specifications, we follow a no-return and no-refund policy for all custom orders.

However, exchanges or repairs may be considered under the following conditions:

Manufacturing Defects

If your product arrives with a genuine manufacturing defect, we will repair or replace it at no extra cost.
Defects must be reported within 48 hours of delivery.

Transit Damage

If any damage occurs during shipping, please notify us immediately with photos and unboxing proof.
After assessment, our team will arrange repair or replacement as required.

• Non-Eligible for Return or Exchange
• Color variation due to natural leather characteristics
• Minor wrinkles, natural grain patterns, or texture differences
• Products damaged due to misuse, improper care, or environmental conditions
• Change of mind after customization has been initiated
  

Order Cancellation

Orders can only be canceled within 24 hours of placement. Once production begins, cancellations are not permitted.

Customer Support

For any concerns regarding shipping, delivery, repairs, or warranty, our customer care team is always here to assist you.

Email: info@stalia.in

Phone: +91 98452 62233